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Friday, April 9, 2010

BPO Companies Review


            Business Processing Outsourcing or BPO is giving hundreds of thousands of Filipinos job opportunities. This is an in-demand job this decade and further. Outsourcing customer service and technical support services to foreign countries with cheap labor costs and operational expenses aims to maximize profits for the big firms and companies. Inasmuch as the other goal of the BPO is to help the unemployed, they also ensure quality, talented and skillful manpower at par with global standard to deliver an outstanding customer service and support by a standardized recruitment. However, in recent years, getting the job is like passing through a needle by stricter measures of scrutiny, screening and hiring. It becomes difficult to land a job in Makati, a financial district near Manila here in Philippines due to standard of hiring. Some of the Filipino recruitment specialist in a BPO Company rejects an applicant due to discrimination, envy of the applicant’s superiority over the recruiter based on his credentials and interview that they feel intimidated that one day the applicant will overthrow them or just plain crab mentality trying to pull down their fellow Filipino.
          What is more insulting to the injury is an organization here in the Philippines is trying to make business out of applicant’s job application in a BPO company. They propose to conduct a standardized call center examination for those who wish to work in a call center or BPO company and those who will pass will be recommended to a call center company but they will charge 500 pesos for each examinee. It is taking profits at the expense of these miserable unemployed individuals
          I once worked in call center companies and had applied in some of the big BPO companies and had some keen observation on them. I will give my reviews on some of the BPO centers and you will be the judge.


Sutherland Global Services - It is one of the emerging leaders in outsourcing based on outstanding customer service & support and clients employing the company’s service and hiring process is cool – you won’t have a hard time landing an inbound / outbound customer support because they are not looking for a corporate profile, Ph. D. or doctorate degree graduate to do the job as what most Filipino employer does. They are really looking for a doctorate degree or a successful entrepreneur. The downside is poor management or poor boss – subordinate relationship which they don’t usually give an employee a second chance to redeem himself and proves he’s worth it but instantly fire that person. Once you are fired due to poor performance and you’re given end of contract, you are eternally banned from applying and working again with Sutherland Global Services, Inc. One trick that most foreign companies employ here in the Philippines: since it is against the Philippine Labor Law, to fire an employee, they usually name the firing of an employee as a “resignation” to make it sounds legal. How clever, isn’t it?


People Support - This is one of the biggest call center in the Philippines but hiring employees is very rigid and exams were difficult and interviews requires prompt answers to some situations so you need presence of mind and they may sometimes require a reputable resume to boost their workforce. Their hiring is costly much more the nature of the job which requires multi tasking and superior logical skills as it involves complicated problem solving and several tasks you need to accomplish. Downside it needs to review and upgrade their employee compensation and benefits in comparison to the nature of the job.


Teletech – They have cool recruitment process and they seem to help a lot of unemployed Filipinos and the job is not too difficult and rigid to perform. Downside is poor compensation, benefits and environment.


ePerformax – a call center that most people believe don’t exist because of poor hiring since they only hire those who rings true to their guts and intuition is their basis for decision. No wonder only a few make it plus they have poor compensation, benefits and poor management.


        I observe that most ladies, who came from poor families living in shanties, slums and depressed areas, who work in Makati, Philippines speaks foul, nasty, offensive, absurd languages that has bearings on their background and character as a person are actually whores and sluts. They work in offices and graveyard shifts in call center but at the end of shift they sell their bodies to anyone. They look decent and professional working in the financial district but beyond those prim and proper lies a filthy animal out for a wild dare adventure. Ladies from other neighboring cities like Pasig and Quezon City who came from the middle and upper class doesn’t show any signs of nastiness, poor upbringing in words and actions.


Convergys – Also a big call center company and hiring is cool employing thousands of Filipinos in different cities in the country. However, it requires a multi tasking person and those who possess excellent logical skills because it involves tasks about problem solving & different operations. There are products or service too difficult to handle that only those who has the expertise can tackle.


To be continued…
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